Privacy Policy

This Privacy Policy explains how JEG International Pty Ltd T/A Jessica Gwynne ("we", "us", "our") collects, uses, stores, and discloses your personal information when you visit jessicagwynne.com ("Website") or purchase our products and services.

We are committed to complying with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) and any applicable Queensland legislation.

1. Information We Collect

We may collect the following types of personal information:

Name and email address (when you subscribe to our newsletter, download a free resource, take the AI Business Audit, or make a purchase)

Business name and business details (when you take the AI Business Audit or apply for coaching)

Payment information (processed securely by Stripe and PayPal — we do not store your credit card details)

IP address, browser type, device information, and website usage data (collected automatically via cookies and analytics tools)

Any other information you voluntarily provide through forms, emails, or other communication with us

2. How We Collect Information

We collect personal information in the following ways:

Directly from you, when you fill in a form, subscribe to the newsletter, take the AI Business Audit, make a purchase, apply for coaching, or contact us

Automatically, through cookies, analytics, and tracking technologies when you browse the Website

From third-party service providers that assist us in operating the Website and delivering our services

3. How We Use Your Information

We use your personal information to:

Process purchases and deliver digital products

Send you the resources you requested (e.g., audit results, free downloads, playbook access)

Send marketing emails, including our newsletter, product updates, and promotional content (only with your consent, and you can unsubscribe at any time)

Personalise your experience on the Website, including tailoring content and recommendations based on your AI Business Audit results

Improve our Website, products, and services

Respond to your enquiries and provide customer support

Comply with legal obligations

4. Email Marketing

When you subscribe to our newsletter or download a free resource, you consent to receiving marketing emails from us. These may include our weekly newsletter, product announcements, and promotional offers.

You can unsubscribe at any time by clicking the unsubscribe link in any email. We will process your request promptly.

We use GoHighLevel as our email marketing and CRM platform. Your email address and associated data are stored within GoHighLevel's systems. GoHighLevel's privacy policy is available on their website.

5. Cookies and Tracking

We use cookies and similar technologies to:

Analyse website traffic and usage patterns (e.g., via Google Analytics)

Remember your preferences

Deliver relevant content

Track the effectiveness of our marketing

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on the Website.

6. Third-Party Service Providers

We may share your personal information with the following third-party service providers who assist us in operating the Website and delivering our services:

Stripe and PayPal (payment processing)

GoHighLevel (CRM, email marketing, forms, and automation)

Google Analytics (website analytics)

Tally (form hosting for the AI Business Audit)

Make.com (automation and data processing)

Canva (design and content creation)

These providers are bound by their own privacy policies and are only given access to the information necessary to perform their services. We do not sell your personal information to third parties.

7. Disclosure of Information

We will not disclose your personal information to third parties except:

To the service providers listed in Section 6, for the purposes described in this policy

Where required or authorised by law, including to comply with a court order, subpoena, or regulatory requirement

To protect our rights, property, or safety, or the rights, property, or safety of others

With your consent

8. Data Storage and Security

Your personal information is stored on secure servers operated by our third-party service providers, which may be located in Australia or overseas (including the United States).

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate, incomplete, or out-of-date information

Request deletion of your personal information (subject to any legal obligations we may have to retain it)

Withdraw your consent to marketing communications at any time

Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact our Privacy Officer at the details below.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

If you unsubscribe from our email list, your email address will be removed from active marketing lists. Some data may be retained in our systems for record-keeping and legal compliance purposes.

11. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

12. International Data Transfers

Some of our third-party service providers operate outside of Australia. By using our Website and providing your personal information, you consent to the transfer of your data to countries that may not have the same level of data protection as Australia.

We take reasonable steps to ensure that any overseas recipients of your personal information comply with the Australian Privacy Principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

14. Complaints

If you believe we have breached your privacy or have a complaint about how we handle your personal information, please contact our Privacy Officer. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Contact

Privacy Officer

Email: [email protected]

General enquiries: [email protected]

Business: JEG International Pty Ltd T/A Jessica Gwynne