Terms of Service

These Terms and Conditions ("Terms") govern your use of the website jessicagwynne.com ("Website") and the purchase of any products or services offered through it. By accessing the Website or making a purchase, you agree to be bound by these Terms.

The Website is operated by JEG International Pty Ltd T/A Jessica Gwynne ("we", "us", "our"), a company registered in Queensland, Australia.

1. Use of the Website

You may use this Website for lawful purposes only. You agree not to:

• Use the Website in any way that breaches any applicable local, state, national, or international law or regulation

• Reproduce, duplicate, copy, or resell any part of the Website or its content without our express written permission

• Use any automated system, including bots, scrapers, or similar technology, to access the Website

We reserve the right to restrict or terminate your access to the Website at any time without notice if we believe you are in breach of these Terms.

2. Products and Services

We offer the following through the Website:

• Digital products (e.g., The Process Mapping Playbook, AI Quick-Start Guide, and other downloadable resources)

• Coaching services (e.g., Retrouvaille private coaching, offered under a separate agreement)

• Free resources (e.g., the AI Business Audit, free lead magnets, and email newsletter)

Product descriptions and pricing are provided on the Website and may be updated from time to time. We make every effort to ensure accuracy, but errors may occur. We reserve the right to correct any errors and to update information without prior notice.

3. Pricing and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Payment is due upon purchase and is processed via Stripe or PayPal. Payment may be made by credit card or bank transfer through these services. Where payment plans are offered, the terms of the plan will be specified at the time of purchase.

You agree to provide accurate and complete payment information. We are not responsible for any fees charged by your bank or payment provider.

4. Digital Products — Delivery and Refunds

Digital products are delivered electronically following successful payment, typically via email or download link.

Refund policy: We offer a 30-day money-back guarantee on digital products. If you are not satisfied with your purchase, contact us at [email protected] within 30 days of purchase for a full refund and the reason for the request for improvement purposes.

Due to the nature of digital products, refunds outside of this 30-day period are not available unless required by Australian Consumer Law.

5. Coaching Services

Coaching services, including Retrouvaille, are governed by a separate coaching agreement provided to you before commencement. That agreement will include specific terms relating to scope, payment, cancellation, and confidentiality.

These Terms apply to your use of the Website and the purchase process only. The coaching agreement takes precedence for matters relating to the coaching engagement itself.

6. Intellectual Property

All content on this Website, including text, graphics, logos, images, templates, digital products, and downloadable resources, is the property of JEG International Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

Digital products are licensed for personal use only. You may not reproduce, distribute, modify, resell, or share any purchased digital product or its contents, in whole or in part, without our express written permission.

Free resources (including lead magnets and audit results) are provided for your personal use only and may not be redistributed or repurposed commercially.

7. Affiliate Links and Recommendations

The Website may contain affiliate links or recommendations for third-party products and services. Where affiliate links are used, this will be disclosed at the time.

We only recommend products and services we genuinely believe are useful. However, we are not responsible for the quality, safety, or suitability of any third-party products or services, and any purchase you make through an affiliate link is between you and the third-party provider.

8. Disclaimer

The information provided on this Website and in our digital products is for general educational and informational purposes only. It is not professional business, financial, legal, or tax advice.

While we draw on real experience in building and automating businesses, results vary and we make no guarantees about specific outcomes, earnings, or business results from using our products or services.

You are responsible for your own business decisions. We recommend consulting qualified professionals for advice specific to your circumstances.

9. Limitation of Liability

To the maximum extent permitted by law, JEG International Pty Ltd and its directors, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of the Website or any products or services purchased through it.

Our total liability for any claim arising from your use of the Website or purchase of products is limited to the amount you paid for the relevant product or service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

11. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of those sites. Accessing third-party links is at your own risk.

12. Newsletter and Communications

By subscribing to our newsletter or providing your email address through any form on the Website, you consent to receiving emails from us. You can unsubscribe at any time using the unsubscribe link in any email.

We will not share your email address with third parties for marketing purposes.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

15. Contact

If you have any questions about these Terms, contact us at:

Email: [email protected]

Business: JEG International Pty Ltd T/A Jessica Gwynne